FAQ's
Welcome to our FAQ, we are happy to have you here and as a customer.
We have tried to answer the most common questions.
Shipping and Returns
Below are some common questions about shipping, returns, and exchanges.
How much is the shipping cost?
You can check shipping costs on this section here
Do you make International shipments?
Yes, we ship to many countries around the world. Please check the shipping option on the checkout page.
How long does it take for my order to arrive?
It depends on the country of shipment.
Here are some examples:
Italy 24 - 48 hours
European Union 2 - 3 days
USA 3 - 5 days
Do I have to pay duties and taxes?
For all European orders, there are no additional costs such as duties and taxes.
Orders from the United States: For U.S. orders under $799, there are no customs duties.
Rest of the World: Duties and taxes are payable upon delivery.
Orders
The following are some of the most common questions about orders
How do you place an order?
1. Browse the store: Browse the categories or use the search bar to find the products you wish to purchase.
2. Select a product: Click on the desired product to view its details. Choose the desired options (such as size or color) and click “Add to Cart”.
3. Review the Cart: Once you have added all the desired items, click the cart icon to review your selections. Make any necessary changes.
4. Proceed to Check-out: Click the “Go to Check-out” button. You will be prompted to enter shipping information, select a shipping method, and provide payment details.
5. Place Order: Review the order summary to make sure everything is correct, then click “Place Order” or “Complete Purchase.
‘Confirmation’: You will receive an order confirmation e-mail with the details of your purchase.
That's it! Your order will be processed and you will be notified of the shipment. If you have any questions or need assistance, please feel free to contact the store's customer service department.
Quali metodi di pagamento accettate?
We accepted many payment methods:
-Visa
-Mastercard
-American Express
-Paypal
-Apple Pay
-Google Pay
Can I change or cancel my order?
To change or cancel your order, please contact us by e-mail at : hello@sdepp.com
Products
The following are some common questions about our products
The underwear is compostable, do they disintegrate when washed?
No, our underpants are biodegradable but do not disintegrate during use. On the contrary, you can enjoy our underwear/Boxers for a long time.